Neuron7.ai Receives Strategic Investment from ServiceNow Ventures

Neuron7.ai, a San Jose, CA-based company which specializes in AI for service, received a strategic investment from ServiceNow Ventures.

The amount of the deal was not disclosed.

The company intends to use the funds to accelerate its go-to-market execution and support its continued product innovation with the introduction of its Gen AI Labs.

Led by CEO Niken Patel, Neuron7 provides AI-generated resolution intelligence solutions to help complex service organizations resolve issues faster at scale. By combining knowledge from data and people, Resolution Intelligence helps enterprise service organizations resolve issues across the service continuum. By learning from data and people, Neuron7 creates a Smart Resolution Repository that provides step-by-step resolutions across thousands of products and issues. Its domain-specific AI delivers real-time intelligent pathways for customers, call center agents, field technicians, and engineering alike.

The company also released Resolution Intelligence on the ServiceNow Store, bringing value to joint customers with deep AI predictions across ITSM, CSM, and FSM workflows.

In addition to starting Neuron7 Gen AI Labs, Neuron7 has added two important new features to improve its existing product suite. For the Intelligent Diagnostics product, the company introduced Guidance Navigator. Powered by advanced Gen AI techniques and intricate statistical correlations, Guidance Navigator processes data to learn how issues are solved within an organization (from product manuals, case notes, and more) and predict optimal resolution paths, providing users with detailed step-by-step guidance at scale, from their simple to most complex issues. The company also launched Multimodal Search for its Intelligent Search product. Multimodal Search expands capabilities to encompass more than just text, incorporating images, videos, embedded tables, and audio. This enhancement assists service and support teams to resolve issues more efficiently, offering precise answers with links to specific pages or tables within documents and pinpointing exact moments in videos for additional context.

Commenting on the news, Niken Patel said: “Service leaders struggle to drive efficiency with enterprise knowledge in data silos and expert knowledge at risk when people leave the business. This investment validates Neuron7’s approach to unlock knowledge and share continually optimized resolution paths at the point of impact. Neuron7 is a natural complement to the ServiceNow Platform.”

FinSMEs

11/03/2024

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